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Customers Review

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Products

What type of leather do you use for your bags?

We offer 2options for our leather bags.

- Premium PU Leather: Our leather handbags are crafted from the finest faux leather, ensuring outstanding quality and durability. Gives the look and feel of real leather, is durable and easy to maintain.

- Premium TOP Grain Leather: Our leather handbags are made of the finest quality top-grain leather, ensuring durability and longevity. You'll love how the leather feels and looks over time

Can I personalize my leather bag with my name?

Yes, we offer personalization options, and you can add your name to your bag. (Free)

What font and color options are available for personalization?

We offer different font options that complement each bag's design. The font used will vary depending on the bag design, but we ensure that the personalization looks stylish and elegant.

However, we do not offer customization for font or color. You can add your name using the available font option for the specific bag design.

Are your leather bags handcrafted?

Yes, all of our leather bags are handcrafted by skilled artisans.

We take great pride in the quality of our craftsmanship and ensure that each bag is carefully crafted to meet our high standards.

How spacious are your leather bags?

Our leather bags come in a range of sizes to meet your needs.

We provide detailed product descriptions that include information on the dimensions and storage capacity of each bag.

Whether you need a small clutch for a night out or a spacious tote bag for everyday use, we have options that will suit your needs.

How do I care for my leather bag?

To ensure the longevity and beautiful appearance of your leather bag, avoid water and moisture, store it properly in a cool, dry place, use a leather conditioner to prevent cracking and drying, clean with a leather cleaner, and avoid using harsh chemicals or abrasive materials.

Contact our customer support team if you have any questions or concerns about how to care for your bag

Shipping & Delivery

How long will it take for my order to arrive?

We are on holiday, orders may be processed 3-5 days slower

Production Time: It typically takes around 10-14 business days (for Premium PU material) & 12-16 business days (for TOP Grain material) for us to create your custom masterpiece. Each of my product is handcrafted only for you, so the production time will be a little bit longer than usual. Please be patient.

- Shipping Time: You will receive your order anywhere from 10 - 14 business days (depending on the shipping method you chose) from the date that it is shipped out, not the date the order is placed.

- Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online. (Normally you will receive the tracking number after 5-7 days)

If you have any other queries, please feel free to email us at cs@somedaybags.com

Where is my order being shipped from?

Our leather handbags are manufactured in China. We would love to produce our products domestically in the USA.

We have explored every possibility to do so, but it's simply not feasible, as the production costs would prevent us from offering a competitive price point to consumers.

We carefully choose each factory we collaborate with and diligently work with them to ensure that every product meets the highest standards and adheres to our strict legal and social requirements.

We work closely with our partners in China to guarantee that each and every leather handbag meets industry standards for quality, safety, fair labor, ethical business practices, and environmental responsibility.

Can I track my order once it has been shipped?

Yes!You can track your order on our website. Just use this page and input your tracking number to see the latest updates. Thanks for choosing us!

Return & Refund

Do you offer a money-back guarantee if I'm not happy with my purchase?

Yes, without any question.

We're confident that you'll love our leather bags.

But if for any reason you're not satisfied, we'll refund your money - no questions asked.

We know there's nothing quite like the feeling of holding a beautiful new leather bag in your hands, so we hope you'll give us a try!

Payment

What payment methods do you accept?

We accept all the major credit cards as well as Paypal.

So whether you're using a Visa, Mastercard, American Express, or Paypal account, we've got you covered.

We also offer a 100% satisfaction guarantee, so if for any reason you're not happy with your purchase, just let us know and we'll refund your money immediately.

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